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Title

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Collections Manager

Description

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We are looking for a dedicated and experienced Collections Manager to lead our debt recovery operations and ensure the financial health of our organization. The ideal candidate will have a strong background in credit and collections, excellent leadership skills, and a results-driven mindset. As a Collections Manager, you will be responsible for developing and implementing effective collection strategies, managing a team of collection agents, and maintaining compliance with all relevant regulations. Your role will be pivotal in minimizing financial risks and ensuring timely recovery of outstanding debts. You will work closely with other departments, such as finance and customer service, to create a seamless process for debt recovery while maintaining positive relationships with clients. In this role, you will analyze collection data, identify trends, and develop strategies to improve recovery rates. You will also be responsible for training and mentoring your team to ensure they meet performance targets and adhere to company policies. The Collections Manager will also handle escalated cases, negotiate payment plans, and work with legal teams when necessary. This position requires excellent communication skills, attention to detail, and the ability to work under pressure. If you are passionate about financial management and have a proven track record in collections, we encourage you to apply.

Responsibilities

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  • Develop and implement effective debt collection strategies.
  • Supervise and train a team of collection agents.
  • Monitor and analyze collection performance metrics.
  • Handle escalated cases and negotiate payment plans.
  • Ensure compliance with relevant laws and regulations.
  • Collaborate with other departments to streamline processes.
  • Prepare regular reports on collection activities and outcomes.
  • Work with legal teams on complex or disputed cases.

Requirements

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  • Bachelor's degree in finance, business administration, or a related field.
  • Proven experience in credit and collections management.
  • Strong leadership and team management skills.
  • Excellent communication and negotiation abilities.
  • Knowledge of relevant laws and regulations.
  • Proficiency in financial software and data analysis tools.
  • Ability to work under pressure and meet deadlines.
  • Attention to detail and problem-solving skills.

Potential interview questions

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  • Can you describe your experience in managing a collections team?
  • How do you ensure compliance with debt collection regulations?
  • What strategies have you used to improve collection rates?
  • How do you handle escalated cases or disputes?
  • Can you provide an example of a successful negotiation you led?
  • What tools or software have you used for managing collections?
  • How do you motivate your team to meet performance targets?
  • What steps do you take to maintain positive client relationships during the collection process?